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PAYMENTS & OFFERS POLICY
DULHOUSI COFFEE
Last Updated: 23 October 2026
At Dulhousi Coffee, we aim to make every purchase simple, secure, and convenient. This Payments & Offers Policy explains the payment methods available on our website, how promotional offers work, and the terms that apply when placing an order.
By purchasing products from www.dulhousi.com, you agree to the terms outlined below.
1. ACCEPTED PAYMENT METHODS
Dulhousi Coffee aims to provide convenient payment options for customers across India. The payment methods available at checkout may include:
UPI Payments: Payments through supported UPI applications, subject to gateway availability.
Credit Cards: Payments using supported credit cards.
Debit Cards: Payments using supported debit cards.
Net Banking: Payments through participating banks, where available.
Digital Wallets: Supported wallets, if offered by our payment gateway.
Cash on Delivery (COD): Available only in eligible locations and for eligible orders, if offered at checkout.
The payment options displayed during checkout are the final reference for the methods available for your order. Not every payment method may be available for every customer, location, or transaction.
2. PAYMENT SECURITY
We take payment security seriously and aim to provide a safe shopping experience.
Online payments are processed through the payment service providers integrated with our website.
Your bank or payment provider may require additional verification, such as an OTP, UPI PIN, or other authentication.
Dulhousi Coffee does not ask customers to share their UPI PIN, card PIN, banking password, or OTP through email, social media, or messaging applications.
Customers should complete payments only through the official checkout process on our website.
Payment processing and the handling of payment information are also subject to the applicable terms and privacy practices of the payment service provider.
Please ensure that your payment details are correct before confirming a transaction.
3. PRODUCT PRICING AND TAXES
All product prices displayed on our website are quoted in Indian Rupees (INR), unless stated otherwise.
Product prices are displayed on the relevant product pages.
Applicable taxes will be included in or added to the displayed price as indicated at checkout.
Delivery charges, where applicable, will be shown before the order is confirmed.
The final payable amount will be displayed at checkout before payment is completed.
Prices, product availability, and promotional pricing may change from time to time.
Any change in price will not alter the product price of an order that has already been confirmed, except where correction of a genuine pricing error is permitted by applicable law and communicated appropriately.
Customers are encouraged to review their order summary carefully before completing a purchase.
4. PAYMENT CONFIRMATION AND ORDER PROCESSING
An order is considered successfully paid when the payment has been confirmed through the applicable payment system and our order records.
After placing an order:
You may receive an order confirmation through the contact details provided during checkout.
Online payments may take some time to reflect because of bank, payment gateway, or network processing.
Orders will be processed in accordance with our order fulfilment and shipping procedures.
If payment remains pending or fails, the order may not be processed until the payment status is resolved.
An order confirmation message does not necessarily mean that a payment has been successfully received. Where applicable, we will verify the payment status before dispatch.
5. FAILED, PENDING, OR DUPLICATE PAYMENTS
Occasionally, a transaction may fail, remain pending, or appear to be debited without a confirmed order.
If this happens:
Check your order history and payment confirmation before attempting another payment.
Allow the relevant bank or payment provider time to update the transaction status.
If your account has been debited but your order has not been confirmed, contact us with the transaction reference, approximate payment time, and order details, if available.
If a duplicate payment is confirmed, we will investigate and arrange an appropriate resolution in accordance with the payment provider's process and applicable law.
Refund timelines for failed or reversed transactions may depend on the bank, payment gateway, and payment method.
Customer support: contact@dulhousi.com
Please do not send your full card number, PIN, password, UPI PIN, or OTP when contacting us.
6. PROMOTIONAL OFFERS AND DISCOUNTS
Dulhousi Coffee may introduce promotional offers to provide customers with additional value. These offers may include:
Percentage-based discounts.
Limited-time promotional prices.
Coupon codes and voucher-based discounts.
Seasonal and festival offers.
Special offers for selected products.
Other promotions announced on our website or official communication channels.
Each promotion may have its own eligibility requirements, validity period, and conditions. Customers should review the terms shown with the specific offer before placing an order.
7. COUPON CODES AND VOUCHERS
Where coupon codes are offered, the following general conditions apply:
The coupon must be entered correctly in the designated field at checkout.
The discount will apply only if the order satisfies the coupon's eligibility requirements.
Coupons may have a minimum purchase value, maximum discount, product restriction, customer restriction, or validity period.
Unless expressly stated otherwise, a coupon cannot be redeemed after its expiry date.
Some coupon codes may be limited to one use per customer or one use per order.
Coupons may not apply to delivery charges, taxes, or other fees unless the offer specifically states otherwise.
A coupon cannot be exchanged for cash or transferred into a cash balance.
If a coupon fails to apply, customers should check the offer conditions and the final order summary before completing payment.
A discount is considered applied only when it appears in the order total before payment is completed.
8. COMBINING OFFERS
Unless expressly stated in the terms of a particular promotion, multiple coupon codes or discounts cannot be combined on a single order.
If an order qualifies for more than one promotion, the applicable discount will be determined by the terms displayed for those promotions at checkout.
Where an offer specifically permits combining discounts, the stated conditions will apply.
9. OFFER VALIDITY AND EXPIRY
All promotional offers are subject to their stated start and end dates, where provided.
Offers may be valid only for a specified period.
Some offers may be limited to selected products or eligible customers.
An offer that has expired may no longer be redeemed.
Promotional availability may be limited by stock or other conditions expressly stated with the offer.
Changes to future promotions will not retrospectively alter an order already confirmed under an offer, except where required by applicable law or necessary to address a genuine error in accordance with the law.
Any offer-specific terms displayed on the relevant promotional page will form part of the applicable offer conditions.
10. DISCOUNT CALCULATIONS
Discounts will be calculated according to the terms of the relevant promotion.
For example, if a product costs ₹500 and an eligible offer provides a 10% discount on that product, the discount would be ₹50 and the discounted product price would be ₹450, before any separately applicable charges.
The actual discount may differ depending on product eligibility, minimum purchase requirements, maximum discount limits, and other stated conditions.
The amount shown in the final checkout summary will determine the amount payable.
11. CANCELLATIONS, RETURNS, AND REFUNDS ON DISCOUNTED ORDERS
Orders purchased using a coupon or promotional offer remain subject to our applicable cancellation, return, refund, and shipping policies.
Refunds for eligible orders will be calculated according to the applicable policy and the amount actually paid, taking into account the terms of the offer and any permitted deductions.
A discount already used on a completed order is not automatically converted into cash or a separate refund.
Where an order is cancelled or refunded, the reinstatement or reuse of a coupon will depend on the coupon's terms and applicable law.
If only part of an order is cancelled or refunded, the original offer conditions may affect the refund calculation.
Any refund due will be processed through the appropriate method and within the applicable legal or payment-provider timelines.
For complete details, please refer to our Cancellation, Return & Refund Policy and Shipping Policy on www.dulhousi.com.
Nothing in this policy limits any consumer rights available under applicable law.
12. CASH ON DELIVERY TERMS
If Cash on Delivery is available for your order, the following conditions may apply:
COD eligibility depends on the delivery location, order value, courier availability, and other applicable criteria.
The payable amount will be the final amount shown at checkout.
Customers should ensure that someone is available to receive and pay for the order at the delivery address.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability, where permitted by applicable law.
Any special COD charges, if applicable, will be disclosed before the order is placed.
COD is not guaranteed to be available for all products, addresses, or orders.
13. MISUSE OF OFFERS
Dulhousi Coffee reserves the right to review suspected misuse of promotional offers, including attempts to exploit technical errors, duplicate restricted redemptions, or use coupons contrary to their published conditions.
Where there is a legitimate concern, we may investigate the transaction and take proportionate action consistent with applicable law. Any cancellation, adjustment, or refusal to honour an offer will be handled in accordance with the offer terms and applicable consumer protection requirements.
We will not use this provision to override a customer's lawful rights.
14. CHANGES TO THIS POLICY
Dulhousi Coffee may update this Payments & Offers Policy to reflect changes in payment methods, promotional practices, business operations, or applicable legal requirements.
The latest version will be published on our website with its updated date. Changes will apply prospectively, subject to applicable law and any specific terms already governing a confirmed order or promotion.
Customers are encouraged to review this page periodically.
15. CONTACT US
If you have questions about payments, coupon codes, promotional discounts, or payment-related issues, please contact us through the following official channels.
Brand: Dulhousi Coffee
Website: https://www.dulhousi.com/
Email: contact@dulhousi.com
We will make reasonable efforts to assist with payment queries and offer-related concerns.
Dulhousi Coffee — The Devil Drinks Dulhousi.
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contact@dulhousi.com
+91 9477436210
Kolkata, West Bengal, India
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