Privacy Policy for Dulhousi Coffee

Effective Date: May 9, 2026
Last Updated: May 9, 2026

Welcome to Dulhousi Coffee. Your privacy is important to us. This Privacy Policy explains how Dulhousi Coffee (“Company,” “we,” “our,” or “us”) collects, uses, stores, protects, and shares your information when you visit or make a purchase from our website, use our services, contact us, or interact with us online.

This Privacy Policy applies to all visitors, customers, users, and others who access our website, products, services, social media pages, and communication channels.

1. Company Information

Business Name: Dulhousi Coffee
Website: https://www.dulhousi.com
Email: contact@dulhousi.com
Location: India

If you have any questions regarding this Privacy Policy or your personal data, you may contact us through the information above.

2. Information We Collect

We collect different types of information to provide and improve our services.

2.1 Personal Information You Provide

When you interact with our website or place an order, we may collect:

• Full name

• Email address

• Phone number

• Shipping address

• Billing address

• Payment details

• Order history

• Account login details

• Messages sent to customer support

• Reviews, feedback, and survey responses

• Social media usernames when interacting with us

2.2 Payment Information

We do not directly store your complete debit card, credit card, or banking information. Payments are processed securely through third-party payment gateways and providers.

However, we may receive limited payment-related details such as:

• Payment confirmation

• Transaction ID

• Payment method used

• Partial billing information

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Geographic location

• Website usage behavior

• Pages visited

• Time spent on pages

• Referral source

• Clickstream data

• Cookies and tracking data

2.4 Cookies and Tracking Technologies

We use cookies, pixels, analytics tools, and similar technologies to:

• Improve website performance

• Remember user preferences

• Analyze traffic and behavior

• Personalize user experience

• Deliver relevant advertisements

• Improve customer service

• Measure marketing performance

You may disable cookies through your browser settings, although certain parts of the website may not function properly.

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

3.1 Order Processing

• Processing and delivering orders

• Sending invoices and receipts

• Managing returns and refunds

• Providing order updates and tracking details

• Verifying transactions

3.2 Customer Support

• Responding to inquiries

• Resolving complaints

• Providing technical support

• Improving customer experience

3.3 Marketing and Promotions

We may use your information to:

• Send promotional emails

• Share discount offers

• Notify you about new products

• Conduct surveys and campaigns

• Deliver personalized advertisements

You may opt out of marketing communications at any time.

3.4 Website Improvement

We analyze website usage to:

• Improve site functionality

• Optimize user experience

• Develop new products and services

• Prevent fraud and abuse

3.5 Legal and Security Purposes

We may use data to:

• Detect fraud or suspicious activity

• Enforce our Terms and Conditions

• Comply with legal obligations

• Protect our rights and users

4. Legal Basis for Processing Information

Depending on your location, we process your information based on:

• Your consent

• Contractual necessity

• Legal obligations

• Legitimate business interests

• Fraud prevention and security purposes

5. Sharing of Information

We do not sell your personal information.

However, we may share information with trusted third parties under the following circumstances:

5.1 Service Providers

We may share data with:

• Payment processors

• Shipping and logistics partners

• Website hosting providers

• Analytics providers

• Email and SMS service providers

• Customer support tools

• Marketing platforms

These third parties are only allowed to use information as necessary to provide services on our behalf.

5.2 Legal Requirements

We may disclose information if required to:

• Comply with applicable laws

• Respond to legal requests

• Enforce agreements

• Protect user safety

• Investigate fraud or misuse

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction.

6. Data Retention

We retain personal information only as long as necessary for:

• Providing services

• Fulfilling orders

• Maintaining records

• Resolving disputes

• Complying with legal obligations

• Preventing fraud

When information is no longer required, we securely delete or anonymize it.

7. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your information.

Security measures may include:

• SSL encryption

• Secure payment gateways

• Restricted access controls

• Firewall protection

• Monitoring systems

• Password protection

• Regular security reviews

Despite our efforts, no online platform or transmission method can guarantee complete security.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

• Access your personal information

• Correct inaccurate data

• Request deletion of information

• Withdraw consent

• Restrict data processing

• Object to marketing communications

• Request a copy of your information

• Lodge complaints with authorities

To exercise your rights, contact us using the details provided in this policy.

9. Email and Marketing Communications

By providing your contact information, you may receive:

• Order notifications

• Transactional emails

• Promotional emails

• SMS updates

• Product announcements

You can unsubscribe at any time by:

• Clicking the unsubscribe link

• Contacting customer support

• Replying STOP to marketing messages where applicable

Please note that service-related communications may still be sent.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for:

• Third-party privacy practices

• External website content

• Policies of external services

• Security of third-party platforms

Users are encouraged to review the privacy policies of those third parties separately.

11. Analytics and Advertising

We may use third-party analytics and advertising tools such as:

• Google Analytics

• Meta Pixel

• Advertising networks

• Retargeting platforms

These services may collect browsing behavior and interaction data to help us:

• Understand website traffic

• Improve campaigns

• Show relevant advertisements

• Measure performance

Users may manage advertising preferences through browser or platform settings.

12. International Data Transfers

Your information may be processed or stored outside your local jurisdiction where service providers operate.

By using our services, you consent to such transfers where permitted by applicable law.

We take reasonable measures to ensure transferred data remains protected.

13. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected without parental consent, we will take reasonable steps to delete it.

14. User Accounts

If you create an account with Dulhousi Coffee:

• You are responsible for maintaining account confidentiality

• You should protect your login credentials

• You should notify us immediately of unauthorized access

We are not responsible for losses resulting from unauthorized account access caused by user negligence.

15. Refunds, Orders, and Transaction Records

For legal, accounting, and operational reasons, we may retain transaction-related records even after account deletion requests.

This may include:

• Purchase history

• Refund records

• Tax invoices

• Shipping information

• Customer support communications

16. Social Media Interactions

When you interact with our social media pages, we may receive:

• Public profile information

• Comments and messages

• Engagement metrics

• User-generated content

Such interactions are also governed by the privacy policies of those platforms.

17. User-Generated Content

Any reviews, testimonials, comments, images, or other content submitted publicly may become publicly visible.

By submitting such content, you grant us permission to display, reproduce, and use it for marketing and promotional purposes.

18. Consent

By using our website or services, you consent to:

• Collection of your information

• Processing practices described in this policy

• Use of cookies and tracking technologies

• Communication regarding your orders and services

If you do not agree with this Privacy Policy, please discontinue use of our services.

19. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting on the website.

We encourage users to review this page periodically for updates.

20. Contact Information

For questions, requests, complaints, or concerns regarding this Privacy Policy, please contact:

Dulhousi Coffee
Website: https://www.dulhousi.com
Email: contact@dulhousi.com

21. Compliance Statement

Dulhousi Coffee strives to comply with applicable privacy and consumer protection laws, including relevant provisions under Indian law and internationally recognized privacy standards where applicable.

22. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this policy shall be subject to the jurisdiction of competent courts in India.

23. Acceptance of Policy

By accessing or using our website, placing an order, or interacting with Dulhousi Coffee, you acknowledge that you have read, understood, and agreed to this Privacy Policy.