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Privacy Policy
Privacy Policy
DULHOUSI PREMIUM COFFEE
PRIVACY POLICY
Website: https://www.dulhousi.com/
Online Store: https://www.dulhousi.com/dulhousi-coffee-shop
Privacy Contact: contact@dulhousi.com
Effective Date: 1 April 2026
Last Updated: 24 October 2026
1. INTRODUCTION
Dulhousi Premium Coffee (“Dulhousi,” “we,” “our,” or “us”) respects the privacy of our customers, website visitors, prospective customers, and other individuals who interact with our business.
This Privacy Policy explains how we collect, receive, use, store, disclose, retain, and protect personal information when you visit our website, browse our products, purchase our coffee products, contact our customer support team, subscribe to our communications, participate in promotions, or otherwise interact with Dulhousi.
Dulhousi operates as a coffee brand and online coffee powder retailer. Our online services may involve displaying products, processing customer orders, coordinating deliveries, communicating order updates, responding to customer enquiries, and providing information about our products, offers, and brand.
We recognise that personal information must be handled responsibly. We aim to collect only information that is reasonably necessary for legitimate business purposes, explain how that information is used, restrict access to authorised parties, and take appropriate measures to protect it.
This Privacy Policy is intended to provide customers with a transparent understanding of our privacy practices and their available choices.
By accessing or using our website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek that consent separately and will not treat mere website access as a substitute for legally required consent.
Please read this Privacy Policy carefully before using our website or providing personal information to us.
2. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal information processed in connection with:
Our official website, https://www.dulhousi.com/.
Our online coffee shop, https://www.dulhousi.com/dulhousi-coffee-shop.
Customer registration and account-related activities, where available.
Product browsing, shopping carts, checkout, and online orders.
Customer enquiries submitted by email or other communication channels we make available.
Order confirmation, dispatch, delivery coordination, and order-related notifications.
Customer support, complaints, product-related disputes, and replacement enquiries.
Promotional campaigns, discounts, newsletters, and marketing communications, where offered.
Website analytics, cookies, security monitoring, and similar technologies, where implemented.
Other interactions with Dulhousi that link to or expressly reference this Privacy Policy.
This Policy applies to personal information that identifies an individual or can reasonably be associated with an identifiable individual.
It does not automatically govern the independent privacy practices of third-party websites, payment providers, delivery companies, social media platforms, or other external services. Those services may have their own privacy policies and terms.
3. INFORMATION ABOUT DULHOUSI
Brand Name: Dulhousi Premium Coffee
Website: https://www.dulhousi.com/
Online Store: https://www.dulhousi.com/dulhousi-coffee-shop
Privacy and Customer Enquiries: contact@dulhousi.com
Dulhousi is the brand name used for our coffee business and online product sales.
The precise legal name of the business entity responsible for operating the website, together with its registered or principal business address, should be added to this Policy once verified. The brand name alone should not be interpreted as confirmation of a particular company, proprietorship, partnership, or other legal structure.
For privacy-related enquiries, requests concerning personal information, or questions about this Policy, you may contact us using the email address stated above.
4. WHAT PERSONAL INFORMATION WE MAY COLLECT
The information we collect depends on how you interact with our website and services. We do not necessarily collect every category described below from every visitor.
4.1. Identity and Contact Information
When you place an order, create an account, submit an enquiry, or otherwise communicate with us, we may collect:
Full name.
Email address.
Mobile or telephone number or Whatsapp number.
Billing address.
Shipping or delivery address.
State, city, locality, postal code, and country.
Customer account identifiers, where applicable.
Information you voluntarily include in a message or enquiry.
We use this information primarily to identify customers, communicate with them, process transactions, and facilitate the delivery of purchased products.
4.2. Order and Transaction Information
When you purchase coffee or related products through our online store, we may collect or generate information such as:
Order identification number.
Products and variants selected.
Quantity and package size.
Product prices and applicable discounts.
Coupon or promotional codes used.
Order date and time.
Order confirmation and transaction status.
Billing and delivery details.
Shipping charges and applicable taxes.
Dispatch and tracking information.
Cancellation, replacement, or dispute records.
Refund or payment-adjustment information, where applicable.
Relevant customer correspondence.
This information enables us to fulfil orders, maintain transaction records, resolve customer enquiries, investigate disputed transactions, and meet applicable legal or accounting obligations.
4.3. Payment-Related Information
Where online payments are available, transactions may be processed through third-party payment gateways, banks, or other payment service providers.
Depending on the payment method and provider, payment-related information may include:
Transaction reference numbers.
Payment status.
Payment method.
Amount paid.
Payment date and time.
Fraud-prevention or transaction-verification information.
Limited payment identifiers made available to us by the payment provider.
Dulhousi does not intend to collect or retain complete card security codes, PINs, banking passwords, or other highly sensitive authentication credentials as part of its ordinary customer records. Such information should be entered only through the authorised payment provider's secure payment interface.
The payment provider's actual data-handling arrangements will depend on the service integrated into our checkout.
We do not claim that all payment information is stored exclusively by third parties. The information visible to Dulhousi will depend on the payment integration and its configuration.
4.4. Delivery and Shipping Information
To facilitate delivery, we may process the recipient's name, address, telephone number, postal code, order reference, and shipping status.
Where applicable, we may also receive:
Courier or shipping partner name.
Shipment or tracking identification.
Dispatch date.
Delivery attempt status.
Proof-of-delivery information.
Delivery exception or return-to-origin information.
Customer communications concerning delayed, missing, damaged, or incorrect shipments.
We may share the information reasonably necessary to fulfil an order with the relevant courier or delivery service.
We do not require a customer to disclose unrelated personal information merely to enquire about a delivery.
4.5. Customer Support and Communications
If you contact us by email or through another communication method we provide, we may collect the information contained in your communication.
This may include your name, contact details, order number, description of your concern, attachments, photographs, or other supporting documents you voluntarily provide.
If you report a wrong, damaged, disputed, or otherwise incorrect product, we may request appropriate evidence to investigate the matter. Any evidence should be limited to what is reasonably necessary for verification.
Please avoid including passwords, full payment-card details, government identification documents, or unrelated sensitive information unless a lawful and genuinely necessary process specifically requires it.
4.6. Website and Technical Information
When you visit our website, certain technical information may be collected automatically by our website infrastructure, hosting provider, security tools, or other integrated services.
Depending on the configuration, this information may include:
Internet Protocol (IP) address.
Browser type and version.
Operating system.
Device type.
Approximate location derived from technical information.
Pages viewed.
Referring website or source.
Date and time of access.
Session information.
Website performance and error logs.
Security-related events.
Interactions with website features.
We use this information, where available, to maintain website functionality, diagnose technical issues, monitor performance, detect abuse, and improve the user experience.
We do not represent that every technical data category is currently collected by Dulhousi. Actual collection depends on the website's hosting, security, analytics, and other technical configurations.
4.7. Cookies and Similar Technologies
Our website or its integrated services may use cookies, pixels, local storage, session identifiers, or similar technologies.
These technologies may support:
Essential website functionality.
Shopping cart operation.
Checkout and session continuity.
Customer preferences.
Security and fraud prevention.
Website performance measurement.
Traffic analytics.
Advertising measurement or personalised advertising, where implemented.
We explain cookies and related choices in greater detail in Section 11 of this Policy.
4.8. Marketing Preferences
If you subscribe to promotional communications or otherwise provide the necessary permission, we may collect your email address, communication preferences, subscription status, and records of your marketing consent or withdrawal.
We may also maintain a limited suppression record to ensure that a person who opts out is not unnecessarily contacted again through the same marketing channel.
We will not assume that a customer who places an order has automatically consented to every form of promotional communication.
4.9. Information Obtained from Third Parties
Where necessary and lawful, we may receive information from third parties involved in providing our services, such as:
Payment service providers.
Banks or transaction-processing partners.
Courier and logistics providers.
Website hosting or e-commerce service providers.
Security and fraud-prevention services.
Analytics or advertising providers, where implemented.
Customer support or communication platforms.
The information may be used to verify a transaction, update an order, coordinate delivery, prevent fraud, investigate a complaint, or maintain our services.
We aim to use such information only for relevant and legitimate purposes.
5. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information through several methods.
Directly from you: When you place an order, fill in a checkout form, create an account, subscribe to communications, submit a contact form, or email us.
Automatically through website technologies: When your browser or device interacts with our website, subject to the technologies and settings actually in use.
Through service providers: When payment, shipping, hosting, security, analytics, or other authorised providers send us information necessary to deliver their services.
Through customer interactions: When you contact us regarding an order, provide delivery instructions, report a product issue, or respond to a customer-service request.
Through promotional activities: When you voluntarily participate in a campaign, discount offer, or other activity that collects personal information.
We will endeavour to make relevant collection practices transparent and provide any notices or obtain any consents required by applicable law.
6. WHY WE USE PERSONAL INFORMATION
We process personal information for specified and legitimate purposes, which may include the following.
6.1. Processing and Fulfilling Orders
We may use your information to:
Accept and process orders.
Confirm purchases.
Verify order details.
Arrange packing and dispatch.
Coordinate delivery.
Communicate order status.
Address delivery failures.
Manage order cancellations where available.
Maintain appropriate purchase records.
6.2. Processing Payments and Preventing Fraud
We may use relevant transaction information to confirm payment status, reconcile orders, identify suspicious activity, resolve payment disputes, and protect the integrity of our checkout process.
Payment credentials are handled according to the payment provider's systems and the actual integration in use.
6.3. Providing Customer Support
We may process information to respond to enquiries, investigate complaints, explain product information, verify orders, address delivery problems, and communicate the outcome of customer-service requests.
6.4. Handling Product Disputes and Replacements
Where a customer reports receiving an incorrect or disputed product, we may use order information, delivery records, customer correspondence, and relevant supporting evidence to investigate the claim.
We will aim to limit the information used in the investigation to what is reasonably necessary.
Any decision about a replacement, refund, or other remedy will be governed by the applicable terms and policies, together with mandatory consumer-protection law. This Privacy Policy does not itself establish or eliminate any refund or replacement entitlement.
6.5. Operating and Improving the Website
We may use technical and usage information to maintain our website, identify errors, improve page performance, understand general visitor behaviour, and enhance the shopping experience.
Where analytics services are used, their configuration and data practices should be reviewed to ensure appropriate privacy controls.
6.6. Communicating Offers and Promotions
Where permitted and appropriately authorised, we may use contact details to communicate product launches, coffee-related updates, discounts, offers, and other relevant marketing information.
You may opt out of promotional emails by using an available unsubscribe mechanism or contacting contact@dulhousi.com.
Opting out of promotional communications does not necessarily stop essential communications relating to an existing order, security matter, or customer-service request.
6.7. Maintaining Business and Financial Records
We may retain and process relevant records for bookkeeping, accounting, tax compliance, transaction reconciliation, audits, and other applicable legal obligations.
6.8. Protecting Our Business and Customers
We may use relevant information to investigate suspected fraud, unauthorised transactions, misuse of the website, security incidents, or conduct that threatens our customers, services, or business operations.
6.9. Complying with Legal Requirements
We may process, retain, or disclose personal information when reasonably necessary to comply with applicable law, respond to lawful requests, establish or defend legal claims, or protect legal rights.
6.10. Other Disclosed Purposes
If we intend to use personal information for a materially different purpose, we will provide an appropriate notice and obtain consent where required by applicable law.
We will not treat this section as unrestricted permission to use personal information for any purpose.
7. LEGAL BASIS AND CONSENT
Our handling of personal information will depend on the purpose of processing and the law applicable to the relevant activity.
Depending on the circumstances, processing may be based on valid consent, a legally recognised permitted use, the necessity of providing a service requested by you, compliance with legal obligations, or another lawful basis recognised by applicable law.
Where consent is required, we aim to ensure that it is appropriately informed, specific, and voluntary. We will not rely on consent that is invalid under applicable law.
Where consent is the basis for processing, you may withdraw it using an available method, including by contacting contact@dulhousi.com. Withdrawal will not retrospectively invalidate processing that was lawful before withdrawal.
We may need to continue processing or retain certain information where another lawful basis or mandatory legal requirement applies.
Where applicable law provides specific requirements for privacy notices, consent withdrawal, grievance handling, or individual rights, Dulhousi intends to implement the relevant requirements according to their applicable commencement and scope.
8. HOW WE SHARE PERSONAL INFORMATION
Dulhousi does not intend to make customer personal information publicly available or disclose it indiscriminately.
We may share limited information with the following categories of recipients when reasonably necessary and lawful.
8.1. Payment Providers
Payment providers may receive information necessary to process transactions, confirm payment status, prevent fraud, and meet their legal obligations.
Their processing is governed by their own applicable terms, privacy notices, and contractual arrangements.
8.2. Courier and Logistics Partners
We may provide the recipient's name, delivery address, telephone number, order reference, and other relevant shipping details to the courier or logistics provider responsible for delivering an order.
This information is shared to facilitate delivery, delivery notifications, tracking, and resolution of shipping problems.
8.3. Website Hosting and E-Commerce Providers
Our website may rely on third-party infrastructure and e-commerce tools to operate, maintain customer sessions, process checkout activities, store order records, and provide technical support.
These providers may process information as necessary to deliver their services.
The specific providers, their contractual roles, and the data they can access depend on our actual website configuration.
8.4. Email and Communication Providers
We may use email or communication services to send order confirmations, customer-support responses, account-related notifications, and promotional communications where authorised.
These providers may process recipient details and communication metadata necessary to deliver messages.
8.5. Analytics, Advertising, and Security Providers
If we implement analytics, advertising, fraud-prevention, or security services, relevant information may be shared with those providers according to their functionality and configuration.
Where required, we will implement appropriate consent and privacy controls before enabling non-essential tracking or similar technologies.
8.6. Professional Advisers
We may disclose relevant information to legal advisers, accountants, auditors, insurers, or other professional advisers when reasonably necessary for legitimate business or legal purposes.
8.7. Government Authorities and Legal Processes
We may disclose information when required by applicable law, a valid legal process, or an authorised governmental request, or when disclosure is otherwise lawfully necessary to protect rights, safety, or security.
Where appropriate and legally permitted, we will limit disclosure to the information reasonably relevant to the request.
8.8. Business Transfers
If Dulhousi undergoes a merger, restructuring, acquisition, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted and subject to appropriate safeguards.
8.9. What We Do Not Intend to Do
Dulhousi does not intend to sell customers' personal information to third parties for their independent commercial use.
We also do not intend to share personal information with unrelated parties without a legitimate purpose or appropriate legal basis.
If a third-party advertising or analytics integration qualifies as a regulated disclosure or sharing arrangement under an applicable law, its treatment will depend on the relevant facts, technology, and legal requirements.
9. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to external services, social media pages, payment interfaces, delivery-tracking pages, or other third-party websites.
When you access an external website or service, that provider may collect information directly from you or your device.
Dulhousi does not control the privacy practices, security arrangements, data retention periods, or terms of external providers.
The presence of a link on our website does not constitute a guarantee of the third party's privacy practices.
We encourage customers to review the applicable privacy policy before submitting personal information to an external service.
10. INTERNATIONAL DATA PROCESSING
Some of our service providers may operate infrastructure or process information outside the state or country in which you reside.
Depending on the services used, personal information may be processed or stored in locations other than India.
Where international processing occurs, Dulhousi intends to use appropriate contractual, technical, and organisational safeguards, subject to applicable legal requirements and any restrictions imposed by law.
We will comply with applicable restrictions on transfers of personal information to other jurisdictions.
The actual locations in which data is stored or processed depend on our selected service providers and their configurations. We do not guarantee that all customer data is stored exclusively in India unless that arrangement has been specifically established and verified.
11. COOKIES AND TRACKING TECHNOLOGIES
11.1. What Are Cookies?
Cookies are small data files that websites may place on a visitor's browser or device. They can help a website remember information about a session, preferences, or previous interactions.
Similar technologies may collect or store information for comparable purposes.
11.2. Categories of Cookies
Depending on the technologies implemented on our website, cookies may fall into the following categories.
Strictly necessary cookies: These support essential website operations, security, shopping cart functionality, checkout, and session management.
Functional cookies: These may remember user preferences and improve the convenience of repeat visits.
Analytics cookies: These may help us understand website traffic, page performance, and general patterns of use.
Advertising cookies: If implemented, these may support advertising measurement, campaign attribution, or personalised advertisements.
This list describes possible categories and does not confirm that every category is currently active on the Dulhousi website.
11.3. Managing Cookies
You may be able to manage cookies through your browser settings and, where available, our website's cookie preference controls.
Blocking or deleting certain cookies may affect shopping cart functionality, checkout, login sessions, or other website features.
Where applicable law requires consent for non-essential cookies or tracking technologies, we intend to seek and manage that consent appropriately.
Browser-level cookie controls may not automatically withdraw every form of consent given through a separate service or account.
11.4. Third-Party Tracking
Third-party services integrated into our website may use their own cookies or similar technologies.
Their collection and use of information are governed by the relevant provider's privacy practices and the configuration of our integration.
We encourage customers to review the privacy information provided by those services where applicable.
12. DATA RETENTION AND DELETION
Dulhousi will aim to retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable law.
Retention periods may vary according to the type of information, the nature of the transaction, legal obligations, and the need to resolve disputes.
12.1. Order and Transaction Records
Order records, invoices, payment references, and relevant transaction documents may be retained for accounting, tax, audit, customer-service, and legal purposes.
12.2. Customer Support Records
Customer emails, complaint records, and related correspondence may be retained for a reasonable period to resolve enquiries, document outcomes, prevent repeated investigations, and address potential disputes.
12.3. Marketing Information
Marketing contact information may be retained while a subscription or other valid marketing permission remains active, subject to applicable law.
Where necessary, a minimal record of an unsubscribe request may be retained to respect the customer's choice.
12.4. Technical Logs
Website logs, security records, and diagnostic information may be retained for periods appropriate to operational, security, and compliance needs.
12.5. Deletion and Anonymisation
When personal information is no longer required and no lawful retention requirement applies, we aim to delete it securely or anonymise it so that it can no longer reasonably identify an individual.
Deletion from active systems may not immediately remove every backup or independently maintained record. Any continued retention or subsequent deletion will be subject to applicable legal requirements and the technical arrangements of relevant service providers.
Where information must be retained by law or for another lawful purpose, we may retain the minimum information reasonably necessary for that purpose.
13. DATA SECURITY
We recognise the importance of protecting personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
Depending on the systems and services implemented, we aim to use reasonable technical and organisational safeguards, which may include:
Access restrictions for customer and order records.
Appropriate account authentication and password protection.
Secure website connections where supported.
Security monitoring and maintenance.
Access controls for administrative functions.
Appropriate safeguards when working with service providers.
Procedures for identifying and responding to suspected security incidents.
Reasonable measures to reduce unauthorised access to customer information.
Access to personal information should be limited to individuals and service providers who need it for authorised business purposes.
No website, electronic communication channel, or data storage system can be guaranteed to be completely secure in every circumstance.
Accordingly, although we aim to protect personal information using appropriate safeguards, we cannot promise absolute security or guarantee that unauthorised access, technical failures, or other security incidents will never occur.
Customers should use secure devices, avoid sharing account credentials, and contact us promptly if they suspect unauthorised activity relating to their interaction with Dulhousi.
14. PERSONAL DATA BREACHES
A personal data breach may involve the accidental or unauthorised loss, disclosure, alteration, destruction, or access of personal information.
If Dulhousi becomes aware of a personal data breach affecting information under our responsibility, we intend to assess the incident, take reasonable steps to contain and investigate it, and implement appropriate corrective measures.
Where applicable law requires notification to affected individuals, authorities, or other parties, we will follow the applicable requirements and timelines.
The nature and extent of any notification will depend on the facts of the incident and the governing legal requirements.
Customers who suspect that their personal information has been compromised in connection with Dulhousi may contact contact@dulhousi.com.
15. YOUR PRIVACY RIGHTS AND CHOICES
Subject to applicable law, you may have rights concerning the personal information we process about you.
The scope and exercise of these rights may depend on the applicable legal framework, the circumstances of processing, and any lawful exceptions.
15.1. Right to Request Information
You may contact us to ask about the categories of personal information we process about you, the purposes for which it is used, or relevant information about its sharing, where such information is available and disclosure is permitted by law.
15.2. Right to Correction
You may request correction of inaccurate personal information.
For example, you may request correction of a misspelled name, an incorrect email address, or inaccurate contact details.
If a correction affects an order already dispatched or an invoice already issued, we may need to preserve the original transaction record while updating the relevant information where appropriate.
15.3. Right to Update Information
You may ask us to update relevant personal information where the available systems and applicable law permit it.
For delivery-related changes, please contact us as soon as possible. We may be unable to change an address after an order has been dispatched or handed over to a courier.
15.4. Right to Request Deletion
You may request deletion of personal information that we no longer need or that is eligible for deletion under applicable law.
We may need to retain certain information to comply with legal obligations, maintain required transaction records, address disputes, prevent fraud, or establish or defend legal claims.
If a request concerns information held by an independent service provider, we may need to direct you to that provider or coordinate with it where appropriate.
15.5. Right to Withdraw Consent
Where we process personal information on the basis of your consent, you may withdraw that consent using an available withdrawal method or by contacting us.
We aim to make withdrawal reasonably accessible and to process the request in accordance with applicable law.
Withdrawal may affect our ability to provide a particular optional service, but it will not automatically affect processing that is lawfully based on another applicable ground.
15.6. Right to Opt Out of Marketing
You may opt out of promotional communications at any time by using an available unsubscribe mechanism or contacting contact@dulhousi.com.
We may continue to send essential communications regarding your orders, security, or customer-service requests where appropriate.
15.7. Right to Grievance Redressal
You may raise a privacy complaint or concern with us using the contact details provided in this Policy.
We will endeavour to review the matter and respond within the period required by applicable law or, where no specific period applies, within a reasonable time.
15.8. Additional Rights Under Applicable Law
Depending on the law applicable to your circumstances, additional rights or remedies may be available.
We will handle valid requests in accordance with the relevant legal requirements and any applicable exceptions.
16. HOW TO SUBMIT A PRIVACY REQUEST
To submit a request concerning access, correction, updating, deletion, consent withdrawal, or another privacy-related matter, email:
Please use a subject line such as “Privacy Request — Dulhousi” or “Personal Data Correction Request.”
Where reasonably necessary, please include:
Your name.
The email address associated with your interaction with Dulhousi.
Your order number, if the request concerns a particular order.
A clear description of the information or action requested.
Any relevant supporting information that helps us locate the appropriate record.
Please do not send passwords, full payment-card details, or unnecessary sensitive documents.
We may request proportionate additional information to verify your identity or authority before disclosing or changing personal information. We will aim to avoid collecting excessive information during this process.
We will assess the request, determine whether it can lawfully be fulfilled, and respond in accordance with applicable requirements.
If we cannot fulfil a request in full, we will endeavour to explain the relevant limitation where legally appropriate.
17. GRIEVANCE REDRESSAL
We aim to address privacy concerns fairly, transparently, and promptly.
If you believe that your personal information has been handled improperly, that a privacy request has not been appropriately addressed, or that this Policy has not been followed, you may submit a written complaint to:
Email: contact@dulhousi.com
Subject: Privacy Grievance — Dulhousi Premium Coffee
Please describe the concern, identify the relevant interaction where possible, and explain the resolution you are seeking.
We will review the complaint and may request additional relevant details where necessary.
We intend to respond within the time prescribed by applicable law or within a reasonable period where no specific statutory deadline applies.
If the matter remains unresolved, you may have the right to pursue the complaint or remedy available under applicable law before the relevant authority or forum.
Any formally designated Grievance Officer or privacy contact, including their verified name, role, and business address where required, should be published here once appointed and confirmed.
18. PRIVACY OF CHILDREN
Our online coffee store is intended for ordinary consumer purchases and is not designed to solicit personal information from children independently of applicable legal requirements.
We do not knowingly seek to collect personal information from children in circumstances where the collection would be unlawful.
Where a child uses our services, the applicable legal requirements concerning age, parental or guardian consent, and the processing of children's personal information will apply.
We will not rely on a general statement in this Policy as a substitute for legally required parental or guardian consent, verification, or other safeguards.
If you believe that a child has provided personal information to Dulhousi in circumstances that require corrective action, please contact contact@dulhousi.com.
We will assess the matter and take appropriate steps as required by applicable law.
19. AUTOMATED PROCESSING AND PROFILING
Dulhousi may use automated functions that support website operation, order processing, transaction verification, spam prevention, or security, depending on the systems implemented.
If analytics or advertising technologies are used, they may generate information about website interactions or campaign performance.
This Policy does not confirm that Dulhousi currently makes decisions about customers through automated profiling or solely automated decision-making.
If we introduce automated processing that materially affects individuals and is subject to specific legal requirements, we intend to provide any necessary notices and implement the required safeguards.
20. EMAIL AND ELECTRONIC COMMUNICATIONS
When you provide an email address or telephone number for an order or customer-service purpose, we may use it to communicate about that purpose.
Such communications may include order confirmation, dispatch information, delivery updates, requests for necessary clarification, and responses to complaints.
Where permitted, we may also send promotional communications if the relevant legal requirements and consent conditions are satisfied.
Electronic communications may pass through third-party service providers, which may process delivery information, message metadata, or related technical records.
Customers should avoid sending unnecessary sensitive information through ordinary email.
For privacy enquiries, corrections, or marketing opt-out requests, contact contact@dulhousi.com.
21. SOCIAL MEDIA AND PROMOTIONAL INTERACTIONS
Dulhousi may maintain social media profiles or participate in online promotional activities.
If you interact with our content, send us a direct message, participate in a campaign, or post a public comment, the relevant platform may process your information under its own privacy policy.
Information you publish publicly may be visible to other users independently of Dulhousi.
If you send us a private message or participate in a campaign that involves collecting personal information, we may use the information to respond, administer the activity, provide requested information, or fulfil the disclosed purpose.
We encourage customers not to publish order numbers, addresses, telephone numbers, or other private details in public comments.
22. DO NOT TRACK AND BROWSER PRIVACY SETTINGS
Some browsers provide privacy settings or signals intended to limit tracking.
The treatment of these signals depends on the technologies used on our website, the relevant provider's functionality, and applicable law.
We do not claim that every browser privacy signal is currently recognised by our website.
Where applicable law requires a particular signal or preference to be honoured, we intend to implement the relevant requirements.
You may also manage certain tracking technologies through browser settings or any cookie preference mechanism available on our website.
23. BUSINESS RECORDS AND LEGAL COMPLIANCE
Dulhousi may maintain records necessary for legitimate business administration and compliance.
These records may include orders, invoices, payment references, correspondence, shipping documentation, tax-related records, and complaint outcomes.
Such records may be retained for the periods required by applicable law or reasonably necessary for the relevant lawful purpose.
Where a legal dispute, investigation, or formal request requires the preservation of relevant records, we may retain those records for the applicable period.
We will aim to limit the retained information to what is reasonably necessary and handle it according to this Policy and applicable law.
24. APPLICABLE LAW AND INDIAN DATA PROTECTION REQUIREMENTS
Dulhousi intends to handle personal information in accordance with applicable Indian law and any other privacy laws that apply to its activities.
Relevant legislation may include the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws governing electronic commerce, consumer rights, information security, and business records.
The commencement of statutory provisions and the applicability of particular requirements may be phased or otherwise subject to legal conditions. Accordingly, this Policy should be read alongside the provisions and rules in force at the relevant time.
We intend to review and update our privacy practices as applicable legal requirements develop.
Nothing in this Policy is intended to exclude, restrict, or waive a right or obligation that cannot lawfully be excluded, restricted, or waived.
25. CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy when our business operations, website functionality, service providers, data-handling practices, or legal obligations change.
The updated version will be published on our website with a revised “Last Updated” date.
Where a change materially affects how we process personal information or applicable law requires additional notice or consent, we will take the steps required by law.
A revision to this Policy does not automatically authorise processing that would otherwise be unlawful or eliminate a consent requirement.
We encourage customers to review this page periodically to understand our current privacy practices.
26. CONTACT DULHOUSI
For privacy questions, personal data requests, consent withdrawal, marketing preferences, or complaints concerning this Privacy Policy, please contact us using the details below.
Dulhousi Premium Coffee
Website: https://www.dulhousi.com/
Online Coffee Shop: https://www.dulhousi.com/dulhousi-coffee-shop
Email: contact@dulhousi.com
Please include a clear description of your enquiry so that we can direct it to the appropriate person or service.
The official business entity name, principal business address, and any formally designated Grievance Officer details should be added once verified, where required by applicable law.
27. FINAL STATEMENT
At Dulhousi Premium Coffee, we recognise that responsible handling of personal information is an important part of providing a trustworthy online shopping experience.
We aim to collect information for legitimate purposes, use it appropriately, share it only where justified, retain it only as necessary, and protect it through reasonable safeguards.
By making our privacy practices transparent and providing a channel for privacy-related enquiries, we seek to maintain a responsible relationship with everyone who interacts with our brand.
Dulhousi Premium Coffee
Devil Drinks Dulhousi.
Website: https://www.dulhousi.com/
Privacy and Customer Enquiries: contact@dulhousi.com
Document note: This Privacy Policy is a business-specific draft prepared using the information available about Dulhousi. It should be checked against the website's actual checkout, payment, hosting, cookie, analytics, advertising, and customer-support configurations before publication. It is not a substitute for advice from a qualified Indian legal professional.t this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@dulhousi.com.
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contact@dulhousi.com
+91 9477436210
Kolkata, West Bengal, India
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