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Terms and Conditions
DULHOUSI PREMIUM COFFEE
TERMS AND CONDITIONS OF USE AND SALE
Website: https://www.dulhousi.com/
Online Store: https://www.dulhousi.com/dulhousi-coffee-shop
Customer Support Email: contact@dulhousi.com
Business Ownership Information Provided: Qhorv Global Corporation and Qhorv Trust
Effective Date: 24 October 2026
Last Updated: 24 October 2026
1. INTRODUCTION AND ACCEPTANCE OF TERMS
Welcome to Dulhousi Premium Coffee (“Dulhousi,” “we,” “our,” or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website, online coffee shop, product listings, purchasing facilities, customer support services, promotional offers, and other services provided through our online presence.
Dulhousi is a coffee brand offering coffee products, including Black Coffee, Hazelnut Coffee, and Chocolate Coffee, as applicable to the products available on our website.
Our official website is https://www.dulhousi.com/, and our online shop is available at https://www.dulhousi.com/dulhousi-coffee-shop.
By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to comply with these Terms and the other policies expressly applicable to your transaction.
If you do not agree with these Terms, you should discontinue using the relevant website features and refrain from placing an order.
Where applicable law requires a separate acknowledgement or consent, these Terms will not replace that requirement.
These Terms should be read together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, as applicable. If a particular policy specifically governs a subject, that policy should be read alongside these Terms, subject always to mandatory legal rights and requirements.
Important: Nothing in these Terms is intended to exclude, restrict, or waive any consumer right, statutory remedy, or legal protection that cannot lawfully be excluded, restricted, or waived.
2. BUSINESS IDENTITY AND CONTACT INFORMATION
The Dulhousi brand has been described to us as being owned by Qhorv Global Corporation and Qhorv Trust.
The precise legal entity or entities that operate the website, accept customer payments, issue invoices, and enter into sales contracts must be identified in the final published version in accordance with the actual business structure and applicable law.
For customer enquiries, order-related communication, and general support, please contact:
Brand: Dulhousi Premium Coffee
Website: https://www.dulhousi.com/
Online Shop: https://www.dulhousi.com/dulhousi-coffee-shop
Email: contact@dulhousi.com
The verified legal name of the seller, principal business address, applicable registration details, and designated grievance officer details should be displayed on the website wherever required.
For the purposes of a particular sale, the seller identified on the checkout page, order confirmation, or invoice will be relevant to identifying the contracting party, subject to applicable law.
3. ELIGIBILITY TO USE THE WEBSITE
You may use our website only in compliance with applicable law and these Terms.
By using the website or placing an order, you represent that:
You are legally capable of entering into the relevant transaction.
The information you provide is accurate and complete to the best of your knowledge.
You are authorised to use the payment method selected for your order.
You will use the website for lawful purposes.
You will not knowingly misuse the website, interfere with its operation, or attempt to compromise its security.
If you are purchasing on behalf of another individual or organisation, you represent that you are authorised to provide the necessary information and arrange the transaction.
Where a customer is not legally capable of independently entering into a contract, the transaction must be undertaken by an appropriate parent, guardian, or other legally authorised person, as applicable.
We reserve the right to take reasonable action where we have a lawful basis to believe that an order involves fraud, unauthorised payment activity, unlawful conduct, or a material breach of these Terms.
Such action will remain subject to applicable consumer-protection and other legal requirements.
4. SCOPE OF OUR SERVICES
Dulhousi provides an online platform through which customers can view available coffee products and, where purchasing functionality is available, place orders for those products.
Our services may include:
Displaying coffee products and their descriptions.
Providing product and flavour information.
Displaying prices and applicable offers.
Accepting orders through the online shop.
Communicating order confirmations and updates.
Coordinating dispatch and delivery.
Responding to customer enquiries.
Administering eligible promotions.
Handling eligible product disputes and replacement requests.
The availability of any particular feature depends on our current website configuration and business operations.
We may introduce new features, discontinue non-essential features, or update website functionality from time to time, subject to applicable law and any obligations already undertaken in relation to an existing order.
5. PRODUCT INFORMATION AND DESCRIPTIONS
We aim to provide accurate, clear, and useful descriptions of our coffee products.
Product listings may include the product name, flavour, net quantity, ingredients, product characteristics, price, packaging, images, and other relevant information.
Depending on the products available, our catalogue may include:
Black Coffee.
Hazelnut Coffee.
Chocolate Coffee.
The actual products, variants, package sizes, and specifications available for purchase will be those displayed on the relevant product page at the time of ordering.
5.1. Product Images
Product images are intended to represent the products being offered for sale.
However, reasonable variations may occur in photographs, lighting, screen display, colour reproduction, packaging appearance, and other visual characteristics.
Images used for illustration must not be treated as a substitute for mandatory product information or a representation that every minor visual detail will be identical.
Where an image, description, or other representation materially misstates the product's characteristics, the applicable consumer rights and remedies will remain unaffected.
5.2. Product Specifications
Customers should review the product description, net quantity, ingredients, applicable preparation instructions, and other available product information before purchasing.
The description on the relevant product listing, together with mandatory label information and the applicable order confirmation, will be relevant to identifying the product purchased.
We may update product descriptions when specifications, packaging, or other product information legitimately changes. Such changes will not retroactively alter an existing order without an appropriate legal basis.
5.3. Product Availability
Products may be temporarily unavailable because of inventory limitations, production constraints, packaging availability, logistics issues, or other operational reasons.
A product appearing on the website does not guarantee unlimited availability.
If we cannot fulfil an accepted order, we will communicate the relevant information and address the transaction in accordance with the applicable order terms and law.
5.4. Product Quality and Food Information
Coffee products must be handled, packaged, labelled, and supplied in accordance with the requirements applicable to the relevant product and seller.
Customers should follow any storage, preparation, allergen, ingredient, or consumption information provided on the product packaging or listing.
Where a product contains ingredients, flavourings, or other substances that are relevant to a customer's dietary requirements, the customer should review the applicable label information before consumption.
Nothing in these Terms limits any mandatory obligations concerning food safety, product labelling, quality, or consumer protection.
6. PRICES, TAXES, AND CHARGES
Prices displayed on our website are intended to represent the applicable selling prices for the listed products.
The price payable for an order will be determined by the product prices, applicable taxes, eligible discounts, shipping charges, and other charges properly disclosed at checkout.
6.1. Product Prices
We may revise prices from time to time.
A price change will not automatically alter an already accepted order unless a lawful basis permits the change and the customer is appropriately informed.
Customers should review the final checkout summary before completing a purchase.
6.2. Taxes
Applicable taxes will be charged and disclosed in accordance with the law and the tax treatment of the transaction.
Where required, the relevant tax information will appear on the invoice or other transaction documentation.
6.3. Shipping Charges
Shipping or delivery charges, if applicable, will be displayed or communicated through the relevant purchasing process.
The amount may depend on the delivery destination, order value, promotional terms, shipping method, or other disclosed factors.
A customer should not be charged an undisclosed fee that is inconsistent with applicable law.
6.4. Pricing Errors
Although we make reasonable efforts to maintain accurate pricing, an error may occasionally occur.
If we identify a material pricing error before an order is accepted, we may correct the listing and communicate the accurate price.
If an order has already been accepted and paid for, we will handle the matter in accordance with the applicable law and the circumstances of the transaction. We will not rely on this clause as an unrestricted right to cancel accepted orders or impose additional charges without a lawful basis.
6.5. Final Checkout Amount
Before submitting an order, customers should verify:
The selected product and flavour.
The quantity and package size.
The applicable product price.
The delivery address.
The shipping charge, if any.
The discount or promotional code, if applicable.
The total amount payable.
Any discrepancy should be raised with us as soon as reasonably possible.
7. ORDERS AND ORDER ACCEPTANCE
Submitting an order through our website constitutes an offer to purchase the selected products under the applicable terms.
An automated acknowledgement or order receipt confirms that we have received the order information. Depending on the wording of that communication and the checkout process, it may not by itself constitute final acceptance of the sale.
Order acceptance will be determined by the applicable checkout process, order confirmation, and relevant law.
7.1. Order Verification
We may perform reasonable checks concerning:
Product availability.
Payment status.
Delivery address.
Order completeness.
Duplicate transactions.
Suspected fraud or unauthorised activity.
Other legitimate fulfilment requirements.
If clarification is necessary, we may contact the customer using the details provided with the order.
7.2. Order Confirmation
Where the order is accepted, we may send an order confirmation by email, display a confirmation on the website, or communicate through another available channel.
Customers should retain the order number and confirmation for future reference.
7.3. Incorrect Information
Customers are responsible for providing accurate order and delivery information.
If a customer provides an incorrect address, telephone number, or other essential information, delivery may be delayed or unsuccessful.
If you discover an error, contact contact@dulhousi.com promptly.
We will make reasonable efforts to assist where an order has not yet been dispatched. Once a shipment has entered the courier network, changes may depend on the courier's operational capabilities.
This clause does not remove any obligation Dulhousi may have where an error was caused by our own systems or fulfilment process.
7.4. Order Refusal or Cancellation by Dulhousi
We may decline or cancel an order where there is a lawful and reasonable basis, such as:
The product is unavailable.
A material listing error has occurred.
Payment has not been authorised or completed.
There is credible evidence of fraud or unauthorised payment.
The delivery destination cannot be served.
A legal or regulatory restriction prevents fulfilment.
Where an order has been paid for and cannot be fulfilled, we will communicate the relevant position and provide any refund or other remedy required by applicable law.
We will not use this clause to avoid obligations relating to accepted orders or to remove statutory consumer remedies.
8. PAYMENT TERMS
Payments must be made using the payment methods made available through our website or otherwise expressly authorised by Dulhousi.
Available methods may depend on the payment gateway, transaction, customer location, and current checkout configuration.
8.1. Payment Authorisation
An order may require successful payment authorisation or confirmation before processing or dispatch.
If a payment fails, remains pending, or cannot be verified, order processing may be delayed until the status is clarified.
8.2. Payment Security
Customers should use authorised payment interfaces and protect their payment credentials.
Dulhousi will not ordinarily ask customers to disclose banking passwords, payment PINs, or complete card security credentials by email or informal messaging.
Customers should be cautious of fraudulent messages that impersonate Dulhousi or a payment provider.
8.3. Duplicate or Failed Payments
If a customer believes they have been charged more than once, or that money was debited despite an unsuccessful order, they should contact us at contact@dulhousi.com with the relevant order reference and transaction information.
We may coordinate with the payment provider to investigate the transaction.
Any reversal, settlement, or refund timeline will depend on the payment provider, banking systems, applicable law, and the nature of the transaction.
8.4. Unauthorised Transactions
Customers should promptly notify the relevant payment provider and Dulhousi if they suspect an unauthorised transaction.
We may request reasonable supporting information to investigate the matter.
Nothing in these Terms restricts a customer's applicable statutory or payment-provider rights.
9. SHIPPING, DISPATCH, AND DELIVERY
We aim to process and dispatch orders within the estimated timelines communicated through the website or order confirmation.
Actual delivery times may vary depending on the destination, courier availability, operational conditions, weather, public holidays, regional disruptions, and other factors.
9.1. Delivery Address
Customers must provide a complete and accurate shipping address and contact details.
Please ensure that the recipient can be contacted when necessary and that the delivery location can be reasonably identified by the courier.
9.2. Dispatch and Tracking
Where tracking is available, we may provide a tracking reference or other dispatch information.
Customers may use the information provided to follow the shipment through the relevant courier's tracking service.
Tracking information may be delayed or incomplete because it depends on updates supplied by the courier.
9.3. Delivery Estimates
Any delivery estimate displayed on our website is an estimate unless expressly stated otherwise.
We will not treat an estimate as a guaranteed delivery date where circumstances outside our reasonable control affect the shipment, subject to mandatory legal obligations.
If a shipment is significantly delayed, customers may contact us for assistance.
9.4. Courier Partners
We may use third-party courier or logistics providers to transport orders.
The particular provider may vary by location, availability, or operational requirements.
Once a shipment is handed to a courier, delivery operations may be subject to that provider's procedures. However, the involvement of a third-party courier does not automatically remove Dulhousi's own obligations under applicable law.
9.5. Failed Delivery
Delivery may fail because of an incorrect address, an unavailable recipient, repeated unsuccessful delivery attempts, access restrictions, or other circumstances.
Where appropriate, we may assist in contacting the courier or clarifying delivery details.
Any additional delivery, return-to-origin, or reshipping charges will be handled according to the disclosed order terms, the circumstances of the failure, and applicable law.
9.6. Delays Beyond Our Control
Circumstances such as severe weather, transport disruption, strikes, natural disasters, governmental restrictions, or other events beyond reasonable control may affect dispatch or delivery.
We will endeavour to provide relevant updates where reasonably possible.
Such circumstances do not automatically extinguish a customer's legal remedies or relieve Dulhousi of every obligation relating to an undelivered order.
10. ORDER CANCELLATION
Customers who wish to cancel an order should contact contact@dulhousi.com as soon as possible, providing their order number and cancellation request.
10.1. Requests Before Dispatch
Where an order has not yet been dispatched, we will review the cancellation request and inform the customer whether cancellation is possible under the applicable order terms.
10.2. Requests After Dispatch
Once an order has been handed over to a courier, cancellation may be more difficult or may no longer be operationally possible.
Customers should contact us promptly so that we can determine whether any available cancellation or delivery-interception process exists.
10.3. Cancellation by Dulhousi
If Dulhousi cancels an accepted and paid order, we will communicate the cancellation and provide any refund or other remedy required by applicable law.
10.4. Legal Rights
Any cancellation terms are subject to applicable consumer-protection law and other mandatory requirements.
Nothing in this section is intended to remove a customer's statutory rights where a cancellation or refund is legally required.
11. RETURN, REFUND, AND REPLACEMENT POLICY
Our standard commercial policy, as currently described by Dulhousi, does not offer routine returns or refunds simply because a customer changes their mind or no longer wishes to keep an otherwise correctly supplied product.
However, this policy must be read subject to applicable consumer law. It does not override a customer's mandatory rights concerning defective, deficient, spurious, materially misdescribed, incorrect, or otherwise legally non-compliant goods, or other circumstances in which a refund or remedy is legally required.
11.1. Change-of-Mind Returns
Except where required by law or expressly agreed by Dulhousi, we do not offer routine returns for reasons such as:
A change in personal preference.
Ordering the wrong flavour or quantity by mistake.
No longer wanting the product.
A preference for a different product.
Other non-defect-related reasons that do not create a legal entitlement to return.
Customers should review the product details carefully before completing an order.
11.2. Incorrect or Disputed Products
If you receive a product that differs from the product ordered, or believe that the delivered product is defective or otherwise disputed, contact us at contact@dulhousi.com.
Please provide the order number, a description of the issue, and relevant supporting evidence.
Depending on the circumstances and applicable law, we may investigate and arrange an appropriate remedy, which may include replacement or refund where required.
11.3. Evidence for a Product Complaint
To help verify a claim, we may request evidence reasonably relevant to the reported issue, such as:
A clear photograph of the received product.
Photographs of the outer packaging and shipping label.
Photographs of the product label, flavour, or package size.
The order number or invoice.
A video showing the delivery package and the opening of the sealed package, where available.
Other proportionate information necessary to establish what was delivered.
Dulhousi's preferred evidence for a disputed or incorrect delivery is a continuous video recorded while receiving or opening the delivered package, showing the sealed parcel and the product received.
Customers are encouraged to retain the packaging until a reported issue has been resolved.
The absence of a particular type of video will not automatically extinguish a customer's statutory rights. Each complaint must be assessed fairly in light of the available evidence, the circumstances, and applicable law.
11.4. Replacement of an Incorrect Product
Where an incorrect or disputed product is verified and replacement is an appropriate remedy, Dulhousi may arrange a replacement in accordance with the applicable policy and law.
Our stated commercial approach is that, in eligible replacement cases, the customer may be asked to bear the applicable shipping charges, without paying the product price again for the replacement itself.
Any shipping charge must be communicated clearly and must not be imposed where doing so would violate applicable law or a mandatory consumer remedy.
The customer's obligation to pay shipping charges will depend on the circumstances, the reason for the error, the remedy required by law, and any express agreement that is validly applicable.
11.5. Refunds
Routine refunds are not offered under Dulhousi's standard change-of-mind policy.
However, where a refund is required by applicable law, is part of an agreed resolution, or is otherwise legally due, Dulhousi will process it in accordance with the applicable requirements.
The time taken for a completed refund to appear in the customer's account may depend on the payment provider or banking institution.
11.6. Reporting a Product Issue
Customers should report a disputed product as soon as reasonably possible after discovery.
Prompt reporting helps us investigate the order, verify shipment details, preserve relevant records, and coordinate with the courier where necessary.
Any recommended reporting period is intended to facilitate investigation and does not shorten a mandatory statutory limitation period or eliminate a right that cannot lawfully be restricted.
11.7. How to Submit a Request
Email: contact@dulhousi.com
Suggested subject line: Product Issue / Replacement Request — Order [Order Number]
Please include the order number, description of the issue, relevant photographs or video where available, and your preferred contact details.
11.8. No Waiver of Statutory Remedies
Nothing in this section prevents a consumer from seeking any remedy available under applicable law, including through a competent consumer authority or forum.
Where the law requires a refund, replacement, repair, compensation, or other remedy, the applicable legal requirement takes precedence over any inconsistent provision in this commercial policy.
12. PROMOTIONAL OFFERS, DISCOUNTS, AND COUPON CODES
Dulhousi may occasionally provide promotional offers, discount codes, product bundles, or other special purchasing opportunities.
Each offer may have specific terms.
These may include:
A validity period.
Eligible products or product categories.
Minimum purchase requirements.
A maximum discount amount.
Restrictions on combining offers.
Limits on use per customer or order.
Geographic or delivery restrictions.
Other conditions disclosed with the offer.
12.1. Validity
A discount code will ordinarily apply only during its stated validity period and while the relevant offer remains available.
A code that has expired, is invalid, or does not satisfy the offer conditions may not be applied.
12.2. Correct Application
Customers should confirm that the discount appears in the checkout summary before completing payment.
If a code is not applied, please review the displayed conditions or contact us before placing the order where practicable.
12.3. Misuse of Offers
We may take reasonable action against demonstrable fraud, automated abuse, unauthorised exploitation, or material misuse of promotional systems.
Any cancellation or adjustment must comply with applicable law and the customer's existing contractual rights.
12.4. Offer Changes
Promotional offers may be changed or discontinued prospectively, subject to their disclosed terms and applicable law.
A change to an offer does not automatically invalidate a discount already validly applied to an accepted order.
13. CUSTOMER RESPONSIBILITIES
When using our website or placing an order, you agree to:
Provide accurate and complete information.
Use payment methods you are authorised to use.
Review the product listing and order summary before checkout.
Keep relevant order confirmations and tracking information.
Use the website only for lawful purposes.
Avoid interfering with website functionality or security.
Refrain from submitting knowingly false or fraudulent complaints.
Avoid impersonating another customer or misrepresenting your authority.
Avoid uploading malicious files or attempting unauthorised access.
Communicate with our customer support team respectfully and lawfully.
These responsibilities do not limit a customer's ability to raise a genuine complaint, question a charge, challenge a product description, or exercise a statutory right.
14. PROHIBITED WEBSITE ACTIVITIES
You must not use our website to:
Conduct unlawful transactions.
Attempt to obtain unauthorised access to our systems.
Disrupt website operation or interfere with other users.
Introduce malware or malicious code.
Scrape, copy, or systematically extract protected website content without permission or a lawful basis.
Use automated tools to abuse checkout, promotions, or order systems.
Submit fraudulent payment information.
Misuse another person's personal information.
Impersonate Dulhousi, its personnel, or another customer.
Make fraudulent representations in connection with an order or complaint.
Violate intellectual property rights.
Engage in any activity prohibited by applicable law.
We may investigate suspected misuse and take proportionate action, including restricting access or cancelling an unfulfilled fraudulent order where legally justified.
Where appropriate, suspected unlawful conduct may be reported to the relevant authority.
15. INTELLECTUAL PROPERTY RIGHTS
The Dulhousi brand name, logos, visual identity, website design, original text, graphics, product imagery, promotional material, and other original content displayed on our website may be protected by intellectual property laws.
Unless otherwise indicated, these materials are owned by Dulhousi or used with appropriate authorisation.
The brand identity associated with Dulhousi includes the tagline:
“Devil Drinks Dulhousi.”
The use of this tagline, logo, or related brand elements does not grant visitors ownership or unrestricted rights to use those elements commercially.
You may browse our website and use its content for ordinary personal shopping purposes.
Without appropriate permission or a lawful basis, you must not reproduce, distribute, modify, commercially exploit, or publicly present protected content in a manner that infringes our rights or the rights of another party.
Nothing in this section restricts rights permitted by applicable law.
16. CUSTOMER REVIEWS, FEEDBACK, AND SUBMISSIONS
If our website or other official channels allow customers to submit reviews, feedback, photographs, or other content, you remain responsible for the content you submit.
You should ensure that submitted content is truthful, relevant, lawful, and does not violate another person's privacy or intellectual property rights.
You must not submit knowingly false reviews, fraudulent endorsements, malicious content, or material that is unlawful or abusive.
Where you voluntarily submit feedback for publication, you grant Dulhousi permission to use that feedback for the purpose disclosed at the time of submission, subject to applicable law and any additional terms presented to you.
We will not interpret a general feedback submission as an unlimited transfer of ownership of all your intellectual property.
We may moderate or remove content where there is a legitimate basis, subject to applicable law and any commitments made to the user.
17. PRIVACY AND PERSONAL INFORMATION
Your use of our website is also governed by our Privacy Policy, available through our website.
Personal information may be processed to fulfil orders, coordinate delivery, respond to enquiries, maintain transaction records, protect website security, and carry out other disclosed and lawful purposes.
We may share necessary information with payment providers, courier companies, website service providers, and other authorised parties when reasonably required to provide our services or comply with law.
We aim to handle personal information responsibly and apply reasonable security safeguards.
For details about the information we collect, how it is used, your privacy choices, and how to submit a privacy request, please review our Privacy Policy or contact contact@dulhousi.com.
If there is a conflict between these Terms and a specific privacy requirement, the applicable privacy law and relevant privacy provisions will govern the processing of personal information.
18. THIRD-PARTY SERVICES AND LINKS
Our website may include links to external websites, payment gateways, courier tracking pages, social media platforms, or other third-party services.
These services may operate independently of Dulhousi and may have their own terms, privacy policies, security practices, and operational procedures.
We do not control every aspect of third-party services and cannot guarantee their uninterrupted availability or the accuracy of every external statement.
However, the involvement of a third party does not automatically remove any obligation Dulhousi has under applicable law in relation to its own products, representations, transactions, or services.
Customers should review the relevant third-party terms before using an external service.
19. WEBSITE AVAILABILITY AND TECHNICAL INTERRUPTIONS
We aim to maintain a functional and accessible website, but uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of:
Scheduled maintenance.
Software updates.
Hosting or infrastructure failures.
Network disruptions.
Cybersecurity incidents.
Third-party service interruptions.
Events beyond our reasonable control.
We may update or modify website features to maintain security, improve performance, or support business operations.
We will take reasonable steps to avoid unnecessary disruption, particularly where an interruption affects an existing order or an essential customer function.
Nothing in this section permits us to disregard obligations concerning an accepted order, payment, or consumer remedy.
20. PRODUCT STORAGE AND CUSTOMER USE
Customers should follow the storage, preparation, and handling instructions stated on the product packaging or otherwise supplied with the product.
Where relevant, coffee products should be stored in accordance with the applicable product instructions to help maintain quality.
Customers should inspect the product packaging and label information before use and contact us if they identify a genuine concern relating to product identity, packaging integrity, or apparent damage.
Customers are responsible for following applicable product instructions after delivery, subject to the product's legal and safety requirements.
Nothing in this section excludes responsibility for a defect, unsafe product, misleading description, or other matter for which the seller or another responsible party may be liable under applicable law.
21. WARRANTIES AND PRODUCT REPRESENTATIONS
Any express product warranty or guarantee will apply according to its stated terms.
Where no separate commercial warranty is offered, the absence of such a warranty does not eliminate mandatory rights or protections available under applicable law.
We aim to ensure that product descriptions and representations are accurate and consistent with the product being supplied.
No provision in these Terms should be interpreted as authorising false or misleading representations about ingredients, product quality, quantity, origin, safety, or other material characteristics.
Where the law provides a remedy for a defective or misrepresented product, the applicable remedy remains available as required by law.
22. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Dulhousi will not be responsible for losses that are remote, speculative, or not reasonably connected to a breach of an applicable legal obligation.
However, this clause does not exclude or restrict liability where such exclusion or restriction is prohibited by law.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including applicable liability concerning defective or unsafe products, misleading representations, statutory consumer remedies, fraud, or other non-excludable obligations.
Where a loss results from an issue within our responsibility, the applicable legal rules and the facts of the matter will determine the available remedy.
We do not guarantee that the website will be free from every technical error, interruption, or third-party service failure. Nevertheless, we will not use a technical limitation as a blanket justification for avoiding a legal obligation concerning a customer's order or payment.
23. INDEMNITY
To the extent permitted by applicable law, you may be responsible for losses directly resulting from your unlawful conduct, fraud, deliberate misuse of the website, or material infringement of another party's rights.
This clause is not intended to impose unreasonable obligations on ordinary customers for merely using the website, making a genuine complaint, or exercising a lawful consumer right.
Any claim for compensation or recovery must be supported by an appropriate legal basis and assessed in accordance with applicable law.
24. FORCE MAJEURE
A force majeure event may include circumstances beyond a party's reasonable control, such as natural disasters, severe weather, major transport disruption, governmental restrictions, civil emergencies, or other comparable events.
Where such an event affects our operations, we will endeavour to take reasonable steps to minimise the disruption and communicate material information where practicable.
The effect of a force majeure event on a particular obligation will depend on the circumstances and applicable law.
This clause does not automatically cancel an order, authorise retention of money where a refund is legally required, or remove mandatory consumer rights.
25. SUSPENSION AND TERMINATION OF WEBSITE ACCESS
We may restrict or suspend access to certain website features where reasonably necessary to protect the website, investigate suspected fraud, address a security threat, comply with law, or respond to material misuse.
Any restriction will be subject to applicable law and the circumstances of the case.
Where an action affects an existing order or a paid service, we will address the customer's rights and any outstanding obligations in accordance with applicable law.
Nothing in this section grants Dulhousi an unrestricted right to cancel transactions arbitrarily or avoid contractual obligations already incurred.
26. GOVERNING LAW
These Terms are intended to be governed by the laws of India, subject to applicable conflict-of-law principles and mandatory legal requirements.
Applicable legislation may include the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable amendments in force at the relevant time, and other laws governing electronic commerce, contracts, food products, taxation, and consumer rights.
The application of a particular law will depend on the nature of the transaction, the parties, and the relevant legal requirements.
Nothing in these Terms removes a consumer's right to approach a competent consumer commission, regulatory authority, or other forum where such right is provided by law.
27. DISPUTE RESOLUTION
If a dispute arises concerning an order, payment, delivery, product, or interpretation of these Terms, we encourage customers to contact us first so that the issue can be reviewed.
Please email contact@dulhousi.com with the order number, a description of the dispute, and any relevant supporting documents.
We will endeavour to review the matter fairly and communicate an appropriate response.
Where a dispute cannot be resolved directly, either party may pursue remedies available through the competent authority, court, consumer commission, or other forum under applicable law.
Nothing in this section requires a consumer to waive a statutory remedy or accept a dispute-resolution procedure that is unlawful or otherwise unenforceable.
28. GRIEVANCE REDRESSAL
Dulhousi aims to provide a clear channel for customer complaints and concerns relating to purchases, delivery, payments, product issues, and website use.
For assistance, please contact:
Email: contact@dulhousi.com
Website: https://www.dulhousi.com/
Subject suggestion: Customer Grievance — Dulhousi Premium Coffee
Please provide your name, order number where applicable, a description of the concern, and any relevant supporting information.
We will endeavour to acknowledge and address complaints in accordance with the requirements applicable to our business.
Where the applicable e-commerce rules require acknowledgement within 48 hours and redressal within one month, we will follow those requirements.
The website should identify the designated grievance officer by their verified name, designation, and contact details wherever legally required.
Grievance Officer: [Insert verified name]
Designation: [Insert designation]
Email: contact@dulhousi.com
Business Address: [Insert verified business address]
These fields must be completed and verified before publication if required by law.
29. SEVERABILITY
If a court or competent authority determines that a provision of these Terms is invalid, unlawful, or unenforceable, that provision will be treated to the extent necessary in accordance with the relevant determination.
The remaining provisions will continue to apply to the extent that they remain lawful and enforceable.
This clause does not permit an invalid provision to be enforced in a manner that conflicts with mandatory consumer protections.
30. NO WAIVER
If Dulhousi does not immediately enforce a provision of these Terms, that does not necessarily mean the provision has been permanently waived.
Any waiver must be interpreted in accordance with applicable law and the circumstances.
Nothing in this section removes a right that arises by law or prevents a customer from relying on a mandatory statutory protection.
31. ASSIGNMENT
Dulhousi may transfer or reorganise its business operations where legally permitted, provided that the transfer does not unlawfully prejudice customers or remove existing contractual and statutory rights.
Customers may not transfer an order or contractual obligation in a manner that is inconsistent with the applicable transaction terms or law.
This section does not restrict any right that cannot lawfully be restricted.
32. CHANGES TO THESE TERMS
We may update these Terms when our products, business processes, website features, service providers, or legal obligations change.
The revised version will be published on our website with an updated revision date.
Where a change materially affects an existing transaction, the applicable contract, notice requirements, and law will determine whether and how the change applies.
We will not treat the publication of a new version as an unrestricted right to retroactively change an accepted order or eliminate an accrued legal right.
Customers are encouraged to review these Terms periodically.
33. ENTIRE AGREEMENT
These Terms, together with the policies and transaction-specific terms expressly applicable to a purchase, describe the principal conditions governing the use of the Dulhousi website and online purchasing services.
Where an order confirmation, product listing, or specific policy contains additional terms, those terms should be read together with this document.
If provisions conflict, the interpretation must take account of the subject matter, the specific terms disclosed to the customer, the applicable contract, and mandatory law.
No provision of this section is intended to override a statutory consumer right.
34. ELECTRONIC COMMUNICATIONS
By using the website and providing your contact details for a transaction, you agree that we may communicate with you electronically for purposes connected with that transaction, where permitted by law.
Communications may include order confirmations, dispatch updates, delivery notifications, customer-service responses, and notices concerning your use of the website.
Promotional communications will be handled in accordance with the applicable marketing preferences, consent requirements, and privacy practices.
Customers should keep relevant communications and order references for future assistance.
35. OFFICIAL CONTACT INFORMATION
For product enquiries, order-related questions, shipping assistance, complaints, or other matters concerning the Dulhousi online store, please use the official contact details below.
Dulhousi Premium Coffee
Website: https://www.dulhousi.com/
Online Coffee Shop: https://www.dulhousi.com/dulhousi-coffee-shop
Email: contact@dulhousi.com
Business ownership information provided: Qhorv Global Corporation and Qhorv Trust.
The precise contracting entity, verified principal business address, applicable registration information, and designated grievance officer details should be inserted into the final website version as required by law.
FINAL ACKNOWLEDGEMENT
By accessing the Dulhousi website or placing an order, you acknowledge that you have had an opportunity to review these Terms and Conditions.
Your use of our website and any purchase you make remain subject to applicable law, the relevant transaction terms, and the policies governing that purchase.
Dulhousi aims to provide customers with clear product information, a reliable purchasing process, transparent communication, and a responsible approach to customer concerns.
Dulhousi Premium Coffee
Devil Drinks Dulhousi.
Website: https://www.dulhousi.com/
Email: contact@dulhousi.com
Document status: Draft prepared for website implementation. The final version should be checked against Dulhousi's actual business structure, checkout process, product labels, shipping arrangements, and applicable legal requirements before publication.
Copyright © 2024-2026 Dulhousi Coffee. All rights reserved.
contact@dulhousi.com
+91 9477436210
Kolkata, West Bengal, India
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